Discover all our shipping options here
Terms and conditions
1- USE OF BORALE WEBSITE
1.1 BUSINESS PREMISES
BORALE website is led from its offices in Quebec, Canada. BORALE is not responsible for certain components that may be used in other locations than Canada. Those who chose to use this website and buy its products do so on their own initiative and they are responsible for complying will all local laws that may apply.
1.2 WEBSITE MIDIFICATION
BORALE may change, suspend or remove parts or functionalities of this website without prior notice or liability. The site content may be removed, and products may be discontinued. BORALE may also, without notice or liability, impose limits or restrict access to the website.
All display elements found on BORALE website, as well as the content, presentation and domain name are protected by copyright. All the material contained on this website may not be reproduced, copied, posted or published, whatever the form is. Any use of these elements without our written consent is strictly prohibited, whether it be for another website, a Facebook page, a blog or others.
Trademarks, trade names and logos included in this Website are registered and unregistered trademarks of BORALE. Any use is strictly restricted, for whatever reason (personal or commercial use).
The images or photographs of people displayed on the site are used with their permission, in accordance with applicable laws. Reusing these data without authorization may constitute a violation of human rights.
2- CONDITIONS OF SALE
Prices are indicated in Canadian dollars or according to the requested currency. Transportation costs and taxes are extra and calculated before the order's validation during the conclusion of the transaction. Prices are subject to change without notice.
Prices offered in stores may differ from those indicated on the website, as the pricing policies are different. BORALE endorses this disparity without any liability.
Valid methods of payment on the transactional website are the credit card and PayPal. For any different payment option, you may contact us at 418 298-1888 or by email. We could determine another payment method to satisfy you, as well as expenses incurred, if applicable.
All orders are payable prior to shipment.
BORALE reserves the right to cancel an order in case of unauthorized credit. An email will be sent, if so. BORALE is required to report suspected fraudulent use.
2.3 AVAILABILITY OF PRODUCTS AND VARIATIONS
BORALE cannot guarantee the availability of its products in inventory. Moreover, our products stem from a long creation process and a complex skill. So, they can vary with the seasons, with the raw materials availability or according to events beyond our control. As BORALE does not use any chemical products or synthetics, thus only all-natural products, variations concerning colours, scents and/or shapes may occur. However, no compromise will be made regarding the quality of our products.
2.4 BUYER'S RESPONSIBILITY
BORALE soap bars are exceptional quality products that meet the highest standards. They are hypoallergenic and have been tested under dermatological supervision. However, users should do their own appropriate research in order to validate that the products are suitable for their personal situation. BORALE is not responsible for an improper or inappropriate use of the product, according to your condition. If in doubt, please contact us to obtain further information.
2.5 SHIPMENT OF GOODS
BORALE delivers everywhere in Canada and United States according to predetermined rates. They are calculated during the conclusion of the transaction. BORALE OFFERS FREE DELIVERY ACROSS CANADA ON ANY ORDER OF 100$ OR MORE. Be careful, some areas, as the Far North, are excluded from our delivery territory. To validate the delivery territory, please contact us with your postal code by clicking here. For any question regarding the delivery, please refer to the SHIPPING AND RETURNS section.
2.6 SHIPPING DELAYS AND LATE DELIVERY
BORALE offers 2 exercise periods: Monday and Thursday. Thus, BORALE will ship the parcels following the payment of the order on these specific days, and is not responsible for delivery delays caused by third parties. If you need the merchandise for a specific date or event, please inform us at time of purchase. No refund or exchange will be made in the event of a late delivery of the goods.
2.7 EXCHANGES AND REFUNDS
As BORALE provides body hygiene products, exchanges or refunds are not possible. It is the responsibility of the buyer to make the necessary verification in order to prevent inconveniences. If you have any questions regarding product technical data and that you don't find the answer on this Website, you have the responsibility for contacting us or to do proper research.
In the event of an ordering error, you must advise us within 3 days after the receipt of the parcel. Beyond this period, it will be impossible to correct the situation.
3- ACCPTANCE OF TERMS AND CONDITIONS
By using our online services, you acknowledge that you have read an unreservedly accepted all the above-mentioned terms and conditions.