Shipping and returns

SHIPPING RATES

BORALE delivers everywhere in Canada and United States according to predetermined rates. They are calculated during the conclusion of the transaction.

BORALE OFFERS FREE DELIVERY ACROSS CANADA ON ANY ORDER OVER $75 BEFORE TAXES!

*EXPECT SHIPPING DELAYS. We do everything possible to meet the delivery times posted on the website. Orders continue to be completed by our team within 1 to 3 working days, but once they leave the Factory, additional delays caused by carriers are beyond our control. Given the current global situation, they are facing an increase in parcel volumes and must also comply with the security measures put in place within their own facilities. Expect shipping delays. Thank you for your cooperation.

1- Home delivery - We deliver to your door ourselves. Service available for the Baie-Comeau and surrounding area only. ($ 5.00)

2- Regular mail - 5 to 7 working days* via Canada Post, anywhere in Canada ($ 9.00)

3- Express mail - 2 to 4 working days* via Canada Post, anywhere in Canada ($ 20.00)

4- Delivery to the United States - variable times depending on the shipping address ($ 25.00)

 

GEOGRAPHICAL EXCLUSIONS

Watch out, certain regions of Canada are excluded from our territory of free delivery. To validate the eligibility of your zone, contact us by clicking here! It is your responsibility for making the check before any purchase. Additional fees can be charge, if necessary.

 

EXERCISE PERIODS

Parcels are shipped on specific days following the payment of the order. These exercise periods are on Tuesday and Thursday, with an approximate timeframe of 5 business days to receive the merchandise during regular periods of time.

If you need the merchandise in a shorter delay, you are responsible for contacting us and for making the necessary arrangements. Extra fees may apply.

BORALE is not responsible for delivery delays caused by third parties, and no refund or exchange will be made in the event of a late delivery of the goods.


MODIFICATION OF A PURCHASED ORDER

Usually, BORALE doesn't accept the modification or cancellation of an order once the payment is confirmed. To obtain information about an order already performed, you can contact us by email and we will be glad to help you.


PARCEL TRACKING

You will receive a link and a tracking number as soon as your order will leave our warehouse. You will be able to track your package online, directly into your account.

 

EXCHANGES AN REFUNDS

As BORALE provides body hygiene products, exchanges or refunds are not possible. It is the responsibility of the buyer to make the necessary verification to prevent inconveniences. If you have any questions regarding product technical data and that you don't find the answer on this Website, you have the responsibility for contacting us or to do proper research.

 


PRODUCT RETURNS

In case of an error about the goods delivered, you must advise us within 3 days after the receipt of the parcel. Beyond this period, it will be impossible to correct the situation. We will provide you with a return number. No product return will be processed without prior authorization. Photos may be asked. Borale will be in charge of the fees in order to ensure the replacement of the merchandise as soon as possible.

In case of loss or damage to the merchandise during transit, you must notify BORALE as soon as possible and contact CANADA POST, mentioning the tracking number you received by email.